At this time I am accepting Visa, Mastercard, American Express and Discover through Stripe. For wholesale clients, I also offer Paypal and Direct Debit through Xero accounting. If you would like to get in touch with us about a different billing method please feel free to contact me. Payments are processed by Stripe.
SHIPPING & FULFILLMENT
Kelly McBrady Illustration currently ships all orders in 1-4 business days through Australia Post
I currently offer Australia Post international shipping options for international orders. Kelly McBrady Illustration is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. If you would like to discuss alternative shipping methods for your business, such as local couriers and international shipping companies, please contact me.
Easy Returns & ExchangeS
1. ORDER MAY BE RETURNED SO LONG AS:
- The order was damaged or faulty (I don't accept change of mind returns)
- The order is returned within 30 days of receipt
2. RETURN YOUR ORDER & PACKING SLIP
Please email me for return address information.
Please keep the tracking number and any other relevant shipping information in the unlikely event I do not receive your return shipment.
3. AWAIT CREDIT
Once a qualified refund is received I will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.
Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact me